| Question: |
What is LCD? |
| Answer: |
LCD (Liquid Crystal Display) Panel consists of the four components as shown below:
I. Backlight module (fluorescent tube)
Backlight module: Also known as fluorescent tube. Cathode rays send light to light guide panel by means of back-end illumination; light enters diffusion points on light guide panel in total reflection and diffuses light to all corners. At that stage, 40-50% of light penetrates the front of light guide panel, and the non-diffused light enters a reflection panel on the bottom to enter the light guide panel again. The technology today can successfully guide 85-90% of light to be diffused on the front of light guide panel.
II. Polarizer module
The disarrayed light on the backlight module is arranged to single direction; the function is similar to polarized coil of CRT.
III. Glass substrate and thin film transistor (TFT liquid crystal molecules)
In the early years, , this component is the technical bottleneck for manufacturers due to the high defect rate of incision of thin substrate that contains millions of liquid crystal molecules. The production cost for 3.5 to 4th generation LCD has been lowered with the production line technology. The concept behind it is that electrified liquid crystal molecules create shadow dots in backlight, and form shadow lines, planes, and finally images. IV. Color filter module
The tint can be adjusted through the electric field intensity of liquid crystal molecules, and the colors are adjusted through color filters. The color scales are created by different filters, and the three primary colors are mixed to create 1.6million pigments. |
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| Question: |
What should I do when I have trouble with my TV? |
| Answer: |
Step One – Consult the owner's manual for troubleshooting and other support information. And if you need further assistance, please go to Step Two.
Step Two – Contact technical support
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| Question: |
Can I use a universal remote control with my ACN-5104? |
| Answer: |
Unless the universal remote control has an IR learn function, you will not be able to use it on the ACN-5104. There is no code available. |
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| Question: |
How long does the battery last? |
| Answer: |
Depends on type of product, frequency of usage, and last but not least, make sure you use only brand new batteries for Axion products. |
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| Question: |
My TV only displays channels 2-13 when I hook it up to my Cable TV system. Is my TV defective? |
| Answer: |
No, unless the TV is specified as being cable ready, i.e. ACN-5104, the TV is only VHF and UHF. This means that the TV is only capable of receiving VHF channels 2-13 and UHF channels 14-69. |
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| Question: |
I am missing channels on my ACN-5104 TV when used on Cable TV, how can I fix this? |
| Answer: |
Depending upon your cable provider, there are several different standards. Please contact your cable company to find out what CATV standard they utilize. STD, HRC, and IRC are the three common choices. These can be selected in the OSD (On Screen Display) menu settings. |
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| Question: |
When I try to charge the batteries in my ACN-5327 handheld rechargeable TV, the batteries do not charge. What am I doing wrong? |
| Answer: |
If you remove the batteries from the battery compartment, you will see a small switch; switch this to the ‘ON’ position to recharge the batteries. If you are using non-rechargeable batteries, please be sure to place the switch back in the ‘OFF’ position. |
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| Question: |
Where can I find accessories for my TVs? |
| Answer: |
Please click here for a list of TV accessories, and click on the category of your choice. |
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| Question: |
How would we order the parts? |
| Answer: |
To order parts, please click here to download the Order Request Form, and mail in the form with the EXACT payment. |
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| Question: |
Can I get a refund/exchange? |
| Answer: |
No, please consult with original retailer. Axion is only the manufacturer and Service Center. |
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| Question: |
What if I do not have the sales receipt?
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| Answer: |
Please contact original retailer for receipt in order for Axion to honor the warranty. |
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| Question: |
Where else can we buy parts for Axion’s products? |
| Answer: |
You can go to our e-commerce site at http://www.shopaxion.com |
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| Question: |
Where do I seek for other answers? |
| Answer: |
For customer service, please go to the Contact Us page. For technical support, please go to the Support page. |
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