Axion(“AXN”) Product Warranty Information
What the warranty covers:
Axion (“AXN”) warrants your AXN display products against defects in material and workmanship during the warranty period from the original date of purchase, subject to the following terms and conditions. If a product proves to be defective in material or workmanship during the warranty period, AXN will, at its discretion, repair or replace the product with a similar product, provided the purchaser adheres to certain return authorization procedures and guidelines.
How long the warranty is effective:
AXN color or B/W display products are warranted for one (1) year for parts and ninety (90) days for labor, starting from the original date of purchase/invoice.
What brand(s) can be covered under the warranty:
Any ”ACTION” and “AXION” branded products sold by America Action, Inc.
Whom the warranty protects:
This warranty is valid only for the original purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
B. Repair or attempted repair by anyone not authorized by AXN.
C. Any damage of the product due to shipment.
D. Removal from or installation to the product.
E. Causes external to the product, such as electric power fluctuations or failure.
F. Use of supplies or parts not meeting AXN's specifications.
G. Normal wear and tear
H. Any other cause which does not relate to a product defect.
3. Cosmetic damage by purchaser, such as markings, discoloration, scratches, dents, gouges or any other defacement
4. Physically damaged products by purchaser, such as broken PCB, Housing, damaged LCD Module
5. No Defect Found (product returned to AXN as defective but failure is not duplicated by AXN’s test method).
6. Product without proof of purchase. (The proof of purchase should be one of the following documentations: purchase receipt, gift receipt, sales invoice, and packing list that contains the product model number, price, vendor, and purchase date.)
7. Rechargeable battery or any damage caused by battery leakage.
8. Ninety (90) days after the original purchase date of the AXN product, the customer is responsible for the shipping fees incurred for the product delivery to and from AXN service center.

How to get service:
1. For additional information on obtaining an extended warranty service, contact AXN dealer or AXN’s Customer Service Department by e-mailing to customerservice@axiontv.com

To obtain the warranty service, you will be required to do one of the following: (A) fill out an online RMA Request Form, (B) download the form, fill it out and fax it to 1-909-869-5545 or (C) call AXN’s Customer Service number at 1-909-869-6600 for assistance. You will be asked to provide the following information:
A. Customer information (name, day-time phone number, and/or residential address)
B. Proof of your purchase (purchase receipt, gift receipt, sales invoice, and/or packing list)
C. Product model number
D. Product serial number
E. A description of the problem.
F. Payment information (If any payment is required, you will be asked to provide this information beforehand. At this moment, we only accept personal check, money order or cashier’s check. The time for us to clear the personal check is approximately 20 days; 10 days for any money order or cashier’s check. Sorry for the inconvenience.)
2. AXN will contact the customer upon receipt of the RMA Request Form, and will issue an RMA number if the RMA Request Form is completed and delivered as requested.
3. Please take or ship RMA product to AXN Headquarter or any AXN authorized service center with RMA number clearly and visible marked on the outside of the packing. All RMA products should be returned in secured packaging, preferably in the original package, with the complete set of accessories.
4. All RMA products would be verified and inspected against the authorized RMA number.
5. Upon receiving the RMA product, if the correct RMA number is clearly marked on the packaging, and if the repair payment is pre-paid or is enclosed with the package, depending on the condition of the defects, AXN will repair or replace all RMA products, and ship the product back to the customer.
6. For additional information or the name of the nearest AXN service center, please contact your AXN dealer or AXN Customer Service.
Before contacting us:
In many cases, your TV or monitor may not need repair. Before contacting us, please consult the troubleshooting section in your user's guide or AXN's FAQ webs page to see if you can easily remedy the problem yourself.
AXN technical support services:
During the period of product warranty, we support your basic configuration, setup and troubleshooting questions; and when necessary, we will provide you with all the instructions on how to return your product for repair.
For customer service and support inquiries, please call 1-909-869-6600 or e-mail us at customerservice@axiontv.com

NOTE: RMA program is subject to changes at any time without advance notice.

AXION
SERVICE CENTER
100 EXCHANGE PLACE
POMONA, CA 91768